Employment Opportunities

Customer Service Representative II – Intermediate

Classification: Full Time

Accurate and timely response to customer inquiries and product questions.

Responsibilities:

• Directly communicate with customers and internal staff
• Provide support to customers for product related inquiries
• Review and process orders received from customers
• Developing all resources that aid in resolving customer inquiries
• Actively engage in continuous improvement programs
• Process and respond to customer needs in the most expeditious and courteous manner possible
• Make promise date commitments to customers as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible
• Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required
• Assist in developing work procedures and work instructions
• Participate in continuous program of training on products, promotions, policies, etc.
• Perform any other responsibilities as assigned

Qualifications:

• Two-year technical degree or bachelor’s degree possessing a mechanical aptitude or equivalent relevant combination of education and experience
• Two years of experience in a customer service phone environment or equivalent
• Knowledgeable in preparation of all export documentation for international shipments
• Excellent communication, presentation, and interpersonal skills

PFA Welder

Classification: Full Time

A PFA welder must weld parts in a productive and safe manner to produce parts that meet White Knight’s quality requirements at the lowest cost in a timely manner while minimizing waste of materials and resources.

Responsibilities:

• Weld plastic parts, creating full sealing welds while meeting production quotas
• Maintain a clean, safe work area
• Perform daily maintenance of machines as required and keep supervisor informed of necessary maintenance beyond operator ability
• Must read and understand layouts, job packets and blueprints for the parts being welded (includes Geometric Tolerancing)
• Provide accurate inventory counts at all times and keep parts in appropriate storage areas
• Measure parts during production to ensure parts match blueprints. This may involve the use of comparator, calipers, gauges and related test instruments
• Perform necessary side operations as required (i.e., deburring, PFA tube bending)
• Work as a team member to aid all shifts and support personnel to operate to departmental standards including quality and productivity goals
• Other duties as assigned

Competencies:

• Ability to perform a sequence of operations under minimum supervision and consistently maintain the performance levels set for quality and quantity
• Understanding of safety rules and regulations to prevent unsafe set-ups, operations, or acts which might cause injury to self, others, or environment
• Ability to work through daily operational activities
• Good interpersonal, written and oral communication skills
• Ability to plan effectively and execute the plans
• Strong mechanical aptitude
• Strong problem solving and troubleshooting skills

Qualifications:

• High School diploma, or equivalent
• Plastic Welding experience is preferred

QC Technician I

Classification: Full Time

Quality control (QC) technician will be responsible for inspecting, sampling, and testing products to ensure quality standards are met. This person will review and verify documents, report deviations, collect samples, inspect in-process materials. This individual will ensure calibration control.

Responsibilities:

• Inspect parts and raw materials
• Audit component operations
• Audit completed components
• Maintain calibration of tools

Competencies:

• Proficient at measuring machined parts
• Ability to interpret measuring requirements on drawings
• Competent with Microsoft Office programs (e.g. Word, Excel, Outlook, Powerpoint)
• Strong attention to detail and accuracy
• Ability to organize and effectively prioritize multiple tasks to meet deadlines

Qualifications:

• High school diploma
• Two years of experience as QC technician in a production environment
• Previous experience in an ISO 9001 environment preferred
• English verbal and written communication required
• Experience using Excel as a database and reporting tool
• Ability to lift 15-35 lbs.

Cleanroom Assembler

Classification: Full Time

Responsibilities:

• Assemble and pack both sub-assemblies and final assemblies under close supervision
• Maintain required work efficiency and productivity on assigned work station/assembly position
• Monitor daily quality of assemblies and communicate any discrepancies
  Participate in quality assurance and problem solving to continually improve the quality of assemblies and processes

Competencies:

• Ability to maintain strict adherence to operating procedures
• Ability to stay organized and meet deadlines
• Ability to efficiently perform basic assembly from detailed instructions
• Ability to timely and accurately complete assembly

Qualifications:

• High School diploma, or equivalent
• Requires the ability to perform continuous short cycle work with light to 40 lb. (or equivalent) weight materials
• Requires standing for long periods of time