To request a return material authorization (RMA) for pumps or parts that need to be returned for evaluation or repairs, complete the Request RMA form on this webpage.
If you prefer to file your request offline, download the White Knight RMA Request form and Decontamination Certification form (below), and email the completed forms to White Knight Customer Support at firstname.lastname@example.org. After review, an RMA number will be issued and shipping instructions will be sent via email.
What to Include
All products returned to White Knight for warranty evaluation or repair must be complete with all parts and components including but not limited to: base plates, mounting screws, tubing connectors, tubing connector caps, flare noses, shuttle valves, mufflers, and tubing. Any missing parts will be added to the pump and billed to the customer in the event a repair or replacement is required regardless of warranty status.